Location: Windhoek, Namibia
Start Date: ASAP
Hybrid: No
For our Office in Windhoek, we are looking for a dynamic Operations Coordinator to join our Leisure Groups Division. This is an exciting opportunity to contribute to a leading Destination Management Company renowned for crafting unique and memorable travel experiences across Southern Africa.
As an Operations Coordinator, you will report directly to the Operations Manager, with responsibilities that include, but are not limited to:
– Maintain vehicle documentation (insurance, licenses, inspections) in SharePoint.
– Perform vehicle availability checks and book vehicles for Series, ADHOC, and Guided FIT Tours.
– Conduct or arrange vehicle spot-checks and inspection reports.
– Manage vehicle supplier relations including spot-checks and performance monitoring.
– Acquire and submit vehicle rate quotes, report on fuel consumption and reconciliations.
– Ensure vehicles meet all legal and company compliance standards.
– Maintain an up-to-date Guide database including certifications, photos, and contracts.
– Book and manage Tourist Guides for tours upon approval.
– Send and collect completed Guide Contracts and supporting documentation.
– Coordinate interviews and online briefings/debriefings for new guides.
– Support guide training, motivation, compliance, and documentation processes.
– Assist with visa applications for Guides where applicable.
– Support the Operations Manager in daily tasks, tour incidents, and ad hoc requests.
– Participate in on-call emergency phone duty rotation.
– Support with FIT Meet & Greet bookings as needed.
– Report and document tour quality, claims, and complaints.
– Schedule (online)meetings with every new Tourist Guide and maintain thorough documentation on SharePoint.
– Manage stock and branding materials for Guides and vehicles.
– Attend Team Meetings
– Maintain a clear, concise, and effective communication style with clients, Management, and the team.
– Attend industry events, trade shows, and networking opportunities to promote Terra Nova Tours.
– Minimum of 5 years of experience within the Travel Industry.
– In-depth knowledge of Southern African tourism destinations.
– A service-focused approach with the ability to handle pressure and tight deadlines.
– A proactive, problem-solving attitude and ability to work independently as well as part of a team.
– Strong communication and organizational skills, with an ability to manage multiple tasks efficiently.
– Ability to establish and maintain effective working relationships with both clients and suppliers.
– Advanced knowledge of Microsoft Office and proven track record in use thereof.
– Competitive salary with performance-based incentives.
– Opportunities for Career Growth and Development.
– Travel perks and discounts.
– A dynamic and supportive work environment.
Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to [email protected]
At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients.
With our Headquarter in the scenic city of Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives. To learn more about our company, visit our website at https://www.terra-nova.com.na
As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like-minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply.
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