{"id":3537,"date":"2026-07-02T13:10:24","date_gmt":"2026-07-02T13:10:24","guid":{"rendered":"https:\/\/www.terra-nova.com.na\/?page_id=3537"},"modified":"2026-07-02T13:24:40","modified_gmt":"2026-07-02T13:24:40","slug":"operations-coordinator","status":"publish","type":"page","link":"https:\/\/www.terra-nova.com.na\/de\/operations-coordinator\/","title":{"rendered":"Operations Coordinator"},"content":{"rendered":"
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Operations Coordinator <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Location:<\/strong> Windhoek, Namibia<\/p>

Start Date:<\/strong> ASAP<\/p>

Hybrid:<\/strong> No<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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For our Office in Windhoek<\/strong>, we are looking for a dynamic Operations Coordinator <\/strong>to join our Leisure Groups Division<\/strong>. This is an exciting opportunity to contribute to a leading Destination Management Company renowned for crafting unique and memorable travel experiences across Southern Africa.<\/p>

As an Operations Coordinator<\/strong>, you will report directly to the Operations Manager<\/strong>, with responsibilities that include, but are not limited to:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Key Responsibilities:
Vehicle Coordination
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– Maintain vehicle documentation (insurance, licenses, inspections) in SharePoint.
– Perform vehicle availability checks and book vehicles for Series, ADHOC, and Guided FIT Tours.
– Conduct or arrange vehicle spot-checks and inspection reports.
– Manage vehicle supplier relations including spot-checks and performance monitoring.
– Acquire and submit vehicle rate quotes, report on fuel consumption and reconciliations.
– Ensure vehicles meet all legal and company compliance standards.<\/p>

Guide Coordination\u00a0<\/strong><\/h6>

– Maintain an up-to-date Guide database including certifications, photos, and contracts.
– Book and manage Tourist Guides for tours upon approval.
– Send and collect completed Guide Contracts and supporting documentation.
– Coordinate interviews and online briefings\/debriefings for new guides.
– Support guide training, motivation, compliance, and documentation processes.
– Assist with visa applications for Guides where applicable.<\/p>

Administrative & Support Functions<\/strong><\/h6>

– Support the Operations Manager in daily tasks, tour incidents, and ad hoc requests.
– Participate in on-call emergency phone duty rotation.
– Support with FIT Meet & Greet bookings as needed.
– Report and document tour quality, claims, and complaints.
– Schedule (online)meetings with every new Tourist Guide and maintain thorough documentation on SharePoint.
– Manage stock and branding materials for Guides and vehicles.<\/p>

Others\u00a0<\/strong><\/h6>

\u2013 Attend Team Meetings
\u2013 Maintain a clear, concise, and effective communication style with clients, Management, and the team.
\u2013 Attend industry events, trade shows, and networking opportunities to promote Terra Nova Tours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Requirements<\/strong><\/h6>

– Minimum of 5 years of experience within the Travel Industry.
\u2013 In-depth knowledge of Southern African tourism destinations.
– A service-focused approach with the ability to handle pressure and tight deadlines.
\u2013 A proactive, problem-solving attitude and ability to work independently as well as part of a team.
– Strong communication and organizational skills, with an ability to manage multiple tasks efficiently.
– Ability to establish and maintain effective working relationships with both clients and suppliers.
\u2013 Advanced knowledge of Microsoft Office and proven track record in use thereof.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Benefits<\/strong><\/h6>

\u2013 Competitive salary with performance-based incentives.
\u2013 Opportunities for Career Growth and Development.
\u2013 Travel perks and discounts.
\u2013 A dynamic and supportive work environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How to Apply<\/strong><\/h6>

Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to hr@terra-nova.co.za<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Why join Terra Nova Tours<\/strong><\/h6>

At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients.<\/p>

With our Headquarter in the scenic city of Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives. To learn more about our company, visit our website at https:\/\/www.terra-nova.com.na<\/a><\/strong><\/p>

As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like-minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Operations Coordinator Location: Windhoek, Namibia Start Date: ASAP Hybrid: No For our Office in Windhoek, we are looking for a dynamic Operations Coordinator to join our Leisure Groups Division. This is an exciting opportunity to contribute to a leading Destination Management Company renowned for…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-3537","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/pages\/3537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/comments?post=3537"}],"version-history":[{"count":5,"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/pages\/3537\/revisions"}],"predecessor-version":[{"id":3543,"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/pages\/3537\/revisions\/3543"}],"wp:attachment":[{"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/media?parent=3537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}