{"id":3381,"date":"2026-03-26T12:30:51","date_gmt":"2026-03-26T12:30:51","guid":{"rendered":"https:\/\/www.terra-nova.com.na\/?page_id=3381"},"modified":"2026-03-26T12:39:02","modified_gmt":"2026-03-26T12:39:02","slug":"senior-reservations-agent-leisure-groups-tourism","status":"publish","type":"page","link":"https:\/\/www.terra-nova.com.na\/de\/senior-reservations-agent-leisure-groups-tourism\/","title":{"rendered":"Senior Reservations Agent \u2013 Leisure Groups (Tourism)"},"content":{"rendered":"
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Senior Reservations Agent \u2013 Leisure Groups (Tourism)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Location:<\/strong> Windhoek, Namibia<\/p>

Start Date:<\/strong> Immediately\u00a0<\/p>

Hybrid:<\/strong> No<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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For our office in Windhoek<\/strong>, we are looFor our Windhoek office, we are seeking an experienced Reservations Agent to join our team. This is an exciting opportunity to be part of a leading Destination Management Company, known for creating unique and memorable travel experiences across Southern Africa. As a Senior Reservations Agent, you will report directly to the General Manager, with responsibilities that include, but are not limited to:king for an experienced Senior Destination Expert <\/strong>to join our team and specialise in designing and selling tailor-made trips across Southern Africa. If you\u2019re driven by delivering top-tier customer service, can craft detailed and bespoke travel itineraries, thrive in a fast-paced environment, and have a proven record in the Tourism Industry, we want to hear from you!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Key Responsibilities<\/strong><\/h6>

– Set up and manage Block-Booking Allotments in collaboration with the GMO.
– Recommend and manage alternative suppliers\/products that align with company requirements in collaboration with the Product Department.
– Maintain Block-Bookings for Series and ADHOC groups and update allotment grids.
– Monitor and manage Block-Booking inventory, ensuring updates for both FIT and ADHOC bookings.
– Ensure adherence to cancellation policies.
– Provide booking statuses upon request for tour block-bookings.
– Inform Groups & Product departments of any supplier changes (e.g., closures, renovations).
– Assist the department with Product-related requests
– Notify Consultants and follow up on supplier deposit payments.
– Negotiate with suppliers with strict policies before incurring charges.
– Ensure duplicate or unwanted suppliers are cancelled.
– Cancel services before release dates as per tour availability and update grids.
– Arrange extra services as required (e.g., restaurant reservations, activities like kayaking).
– Book tour extensions <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Quoting Support<\/strong><\/h6>

– Prepare supplier rate comparisons for the current vs. previous year, including increase ratios.
– Evaluate rate increases and provide a comparative analysis to Management.
– Assist in negotiating supplier rates with the Product department to secure better pricing.
– Input contracted rates into Tour Quoting and Invoice Calculation Templates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Others<\/strong><\/h6>

– Attend Team Meetings.
\u2013 Maintain a clear, concise, and effective communication style with clients, Management, and the team.
\u2013 Attend industry events, trade shows, and networking opportunities to promote Terra Nova Tours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Requirements<\/strong><\/h6>

– A diploma or degree in Tourism, Hotel Management or Events Management.
– Minimum of 5 years of experience in Group Travel or Hotel Reservations.
– In-depth knowledge of Namibia as a tourism destination.
– Proven ability to manage complex bookings and to handle pressure and tight deadlines.
\u2013 Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
\u2013 A proactive, problem-solving attitude and ability to work independently as well as part of a team.
\u2013 Strong communication and organisational skills, with an ability to manage multiple tasks efficiently.
– Ability to establish and maintain effective working relationships with both clients and suppliers.
\u2013 Advanced knowledge of Microsoft Office and proven track record in use thereof.
– Knowledge of Tourplan is of advantage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Benefits<\/strong><\/h6>

\u2013 Competitive salary with performance-based incentives.
\u2013 Opportunities for Career Growth and Development.
\u2013 Travel perks and discounts.
\u2013 A dynamic and supportive work environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How to Apply<\/strong><\/h6>

Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to hr@terra-nova.co.za<\/strong><\/a>. by 10 April 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Why join Terra Nova Tours<\/strong><\/h6>

At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients.<\/p>

With our Headquarter in the scenic city of Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives. To learn more about our company, visit our website at https:\/\/www.terra-nova.com.na<\/a><\/strong><\/p>

As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like-minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Senior Reservations Agent \u2013 Leisure Groups (Tourism) Location: Windhoek, Namibia Start Date: Immediately\u00a0 Hybrid: No For our office in Windhoek, we are looFor our Windhoek office, we are seeking an experienced Reservations Agent to join our team. This is an exciting opportunity to be…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-3381","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/pages\/3381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/comments?post=3381"}],"version-history":[{"count":7,"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/pages\/3381\/revisions"}],"predecessor-version":[{"id":3389,"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/pages\/3381\/revisions\/3389"}],"wp:attachment":[{"href":"https:\/\/www.terra-nova.com.na\/de\/wp-json\/wp\/v2\/media?parent=3381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}